Non-Refundable Policy

At Octopus and Jam, we invest significant time, strategic expertise, creative effort, and resource allocation into every project. Due to the customized and service-based nature of our work, all payments made to Octopus and Jam are non-refundable.

By making a payment and engaging our services, you acknowledge and agree to this policy.

  1. Advance, Retainers & Booking Fees
    All advance payments, retainers, and booking fees are strictly non-refundable. These payments secure project scheduling, resource allocation, research, and strategic planning.
  2. Commencement of Work
    A project is considered officially commenced once any of the following occurs:Proposal or quotation approvalPayment of invoice or advanceStrategy/consultation call completion

    Research, planning, or concept development begins

    Once work has commenced, payments made are non-refundable.

  3. Service-Based Work
    Payments are non-refundable once work has started on services including but not limited to:Brand Identity & Branding StrategySocial Media Marketing & Campaign ManagementWebsite Design & Development

    Graphic Design & Marketing Collaterals

    Corporate Event Graphics & Creative Support

    Photoshoots & Production

    B2B Brand Guidelines & Creative Services

    Digital Strategy & Consultation

  4. Project Cancellation by Client
    If a client cancels a project after confirmation:Work completed up to the cancellation date will be delivered.Remaining work will be halted.No refunds will be issued for completed, scheduled, or reserved work.
  5. Client Delays & Abandonment
    Clients are responsible for providing content, approvals, and feedback on time.If the client fails to respond or provide required inputs for 30 days, the project will be considered abandoned. No refunds will be issued, and reactivation may require additional fees.
  6. Change of Mind / Business Decisions
    Refunds will not be provided due to:Change in business goals or strategyChange in design preference or directionInternal decision changes

    Delay in approvals or communication

    Lack of desired results or subjective dissatisfaction

  7. No Guarantee of Marketing or Business Results
    While we apply proven strategies and professional expertise, Octopus and Jam does not guarantee specific outcomes, including but not limited to:Sales or revenue growthLeads or conversionsSearch engine rankings

    Social media engagement or follower growth

    Return on ad spend (ROAS)

    Results depend on multiple external factors beyond our control.

  8. Intellectual Property & Usage Rights
    All concepts, drafts, strategies, creative directions, and designs remain the intellectual property of Octopus and Jam until full payment is received.Unauthorized use, reproduction, sharing, or distribution of unpaid work is strictly prohibited.
  9. Exceptional Circumstances
    Refunds may only be considered in rare cases such as:Duplicate paymentBilling errorTechnical overcharge

    Any approved refund will be partial and adjusted against work completed and expenses incurred.

  10. Chargebacks & Payment Disputes
    Initiating a chargeback or payment dispute without first contacting Octopus and Jam will be considered a violation of this policy and may result in immediate service termination and legal action if necessary.
  11. Jurisdiction
    This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Noida, Uttar Pradesh.

By engaging our services and making payment, you confirm that you have read, understood, and agreed to this Non-Refundable Policy.